Assistant General Manager

TownePlace Suites by Marriott Charlotte Fort Mill; Marvin (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Relocation assistance

401(k) with company match

Comprehensive benefits

Job summary

TownePlace Suites Fort Mill Hotel is seeking an Assistant General Manager to join our team and lead all hotel operations. You will focus on guest service, breakfast, front desk, housekeeping and engineering while driving profitability and guest satisfaction.

The role requires strong knowledge of all hotel departments, financial planning, and staff development. CPR/first aid training and language skills are a plus, with relocation assistance options available.

Qualifications

• High school education and relevant training/experience required.
• CPR training required; first aid training preferred.
• Additional language ability preferred.
• Comprehensive knowledge of all hotel departments and functions.
• Knowledge of health, safety and legal regulations.

Responsibilities

• Oversee all hotel operations including breakfast, front desk, housekeeping and engineering.
• Develop short- and long-term financial/operational plans for guest services.
• Recruit, interview, hire, and train associates.
• Ensure policy enforcement and legal compliance across departments.
• Maintain cost controls and monitor credit and asset security.
• Respond to guest requests and resolve issues promptly.

Skills

Mathematical skills & computer skills

CPR training

First aid training

Additional language ability

Education

High school education

Additional education preferred

Job description

Description

The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team!

Requirements:

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Facilitate department meetings to ensure 100% communication throughout all hotel departments
• Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
• Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.
• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level.
• Recruit, interview, reference, and hire candidates for open positions.
• Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.
• Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.
• Responsibility for all personnel administrative paperwork and documentation.
• Other duties as assigned

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.

What We Offer:

Competitive Compensation: Base salary aligned with your experience.

Incentives: Annual bonus and potential for new deal commission opportunities.

Comprehensive Benefits Package.

401(k) Program: With company match.

Relocation assistance.

We are an Equal Opportunity Employer.