General Manager

InnVentures IVI LP; North Charleston (SC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company-matched 401(k)

Life insurance

Get paid daily

Flexible spending account

Job summary

InnVentures IVI LP in Charleston, SC seeks a General Manager for Fairfield Inn & Suites Charleston Airport Convention Center. You will lead hotel teams, mentor staff, and uphold our values to deliver personalized service and strong financial performance for owners.

This role requires at least 5 years progressive hotel leadership (or a 4-year degree plus 2+ years related experience) and a proven ability to coach teams, drive guest satisfaction, and manage operations with safety and integrity.

Qualifications

• Minimum 5 years progressive hotel leadership experience, or a 4-year college degree with at least 2 years in a related role.
• Ability to effectively communicate with staff and guests at all levels.
• Proven coaching and mentoring skills to develop department managers.

Responsibilities

• Interview, hire, train, support, coach and mentor department managers
• Empower staff to deliver exceptional guest service
• Cultivate guest relationships to foster loyalty and satisfaction
• Resolve guest and employee issues to their satisfaction
• Ensure standard operating procedures are followed daily
• Support benefits administration, payroll and HR tasks as needed
• Collaborate with sales to drive revenue and market share
• Conduct property inspections to ensure safety and cleanliness
• Lead staff meetings and daily huddles for planning
• Ensure emergency procedures are communicated and followed

Skills

Leadership

People management

Guest service

Communication

Coaching

Education

4-year college degree

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Fairfield Inn & Suites Charleston Airport Convention Center, SC

Overview

Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Interview, hire, train, support, coach and mentor the department managers and their teams.
• Champion great service and empower your staff to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Strategize with Revenue Management to maximize revenues and grow market share.
• Prepare various financial reports for both management and owners.

Qualifications

• At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.