General Manager

StepStone Hospitality; Clayton (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

StepStone Hospitality seeks a General Manager for the Hampton Inn Clayton. You will lead hotel operations, oversee budgeting and forecasting, and supervise staff to deliver exceptional guest experiences.

The role requires strong leadership, financial acumen, and the ability to coordinate with owners and corporate teams to meet strategic objectives.

Qualifications

• Experience leading hotel operations and teams.
• Ability to supervise hiring, training, and performance reviews.
• Strong communication with owners, corporate, guests and vendors.

Responsibilities

• Supervise interviewing, hiring, training, evaluating, counseling and termination processes.
• Support managers in employee development.
• Lead meetings to communicate direction and provide leadership.
• Communicate budgets, revenue and forecasts with owners and corporate.
• Maintain positive relationships with owners.
• Oversee all hotel operations and assist departments as needed.
• Develop and monitor financial plans to meet budgets.
• Prepare annual hotel budget.
• Monitor guest satisfaction and financial reports.
• Ensure product and service quality; investigate complaints.
• Maintain safety and security programs for guests and assets.
• Perform other duties as assigned.

Skills

Leadership

Budget management

Communication

HR and training

Job description

Overview

Description

If you are looking for a challenge that will allow your creativity to flow, your experience to shine, and your leadership to move center stage, then consider joining the Hampton Inn Clayton.

As a General Manager, you will...

Responsibilities

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
• Provide support to managers in employee development
• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
• Maintain professional and positive relationship with owners
• Oversee all operational aspects of the hotel including assisting in departments where needed
• Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
• Prepare annual hotel/operation budget.
• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.
• Other duties as assigned

Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
• Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
• Effectively communicate and coordinate with all departments during functions.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.

We are an Equal Opportunity Employer.