Assistant General Manager

TownePlace Suites by Marriott; Kansas City (MO); On-site; USD 37,800 - 46,200; Full time

Benefits offered by this job

Competitive annual salary

Medical, dental, and vision insurance

401(k) retirement plan

PTO

Job summary

TownePlace Suites Kansas City at Briarcliff is seeking an Assistant General Manager to coordinate hotel operations and support the General Manager. Requires extensive knowledge of hotel operations, leadership, and the ability to train and motivate associates to exceed standards.

The role involves assigning duties, training staff, hiring support, scheduling, and ensuring franchise procedures are followed, with responsibility for guest and employee issue resolution and GM backup duties as needed.

Qualifications

• Confidential handling of business and guest information.
• Strong verbal and written communication; professional presentations.
• Ability to work in a fast-paced, demanding hospitality environment.
• Knowledge of hotel operations or ability to learn quickly.
• Strong problem analysis and problem-solving skills.
• General computer skills: word processing, spreadsheets, internet.

Responsibilities

• Assign duties to staff and monitor adherence to policies and procedures.
• Provide training to staff and assist in hiring and onboarding.
• Support scheduling and timecard maintenance.
• Maintain accurate records including cash flow, registrations, and guest folios.
• Conduct department meetings and ensure franchise/company standards.
• Assist in resolving guest complaints and employee issues; cover shifts as needed.
• Perform GM duties in their absence and participate in performance reviews.

Skills

Confidentiality

Communication

Fast-paced environment

Hotel operations

Problem solving

Computer literacy

Guest relations

Attendance

Flexible hours

Team collaboration

Professional appearance

Education

Hotel Management, General Business, or Marketing degree

Job description

Assistant General Manager – TownePlace Suites Kansas City at Briarcliff

Job Number: 26089734

Job Category: Property Leadership

Location: 3950 N Mulberry Dr, Kansas City, Missouri, 64116

Schedule: Full Time

Position Type: Management

Pay Range: $42,000

Expiration Date: 09/04/2026

Franchise Information: This hotel is owned and operated by an independent franchisee, Capital Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. If you accept a position at this hotel, you will be employed by the franchisee and not by Marriott International, Inc.

Job Summary: The Assistant General Manager coordinates all hotel operations as directed and provides direct support to the General Manager. The candidate should have extensive knowledge of hotel operations, a positive attitude, and the ability to train and motivate associates to exceed brand and company requirements.

Job Functions

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and operating procedures
• Provides training to staff
• Selects or assists in the hiring of hotel staff and completes new hire paperwork
• Supports team members to ensure their daily workload is attainable and completed by end of shift
• Assists with employee scheduling and timecard maintenance
• Reviews employee performance and assists in conducting personnel actions such as disciplinary actions and terminations
• Assists in maintaining accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, tips and gratuities, and credit cards
• Conducts or assists in conducting department meetings
• Adheres to all franchise and company procedures
• Assists in resolving guest complaints and employee issues
• Covers shifts in all departments as scheduled by the General Manager
• Performs functions of the General Manager in their absence
• All other duties as assigned

Physical Requirements: Frequent standing, use of hands, reaching, and lifting up to 25 pounds. Requires close vision and the ability to adjust focus. Noise level is usually quiet to moderate.

Competencies & Qualifications

• Maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Communicate effectively and professionally verbally, in writing, and by telephone; make presentations
• Work in a fast‑paced, high‑energy, demanding environment
• Knowledge of hotel operations or ability to learn quickly
• Problem analysis and problem‑solving skills
• General computer knowledge, including word processing, spreadsheet, and internet use
• Guest relations skills
• Prompt and regular attendance
• Work nights, weekends, and holidays; flexible hours as required by business needs
• Collaborate with team leaders and managers; act as a team player at all levels
• Comply with hotel and department uniform and professional appearance standards

Education & Experience

• Hotel Management, General Business, or Marketing degree preferred but not required
• At least 4 years of hotel or management experience preferred (or equivalent combination of education and experience)
• Willingness to complete a background check in accordance with federal and state laws

Benefits

• Competitive annual salary
• Medical, dental, and vision insurance – coverage available as early as first day of employment based on eligibility
• Company‑paid life insurance
• 401(k) retirement savings plan with eligible participation
• Paid time off (PTO)
• On‑Demand Pay – access earned wages before payday through payroll partner
• Marriott Bonvoy Associate Travel Program – discounted room rates worldwide; Associate hotel discounts where applicable
• Gated garage parking for associates while working
• Employee Assistance Resources
• Professional development and career growth opportunities
• Leadership development within a growing hospitality management company
• Collaborative, team‑oriented work environment with experienced professionals

Equal Opportunity Employer: This company is an equal opportunity employer.