Assistant General Manager

StepStone Hospitality; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation: Base salary

Annual bonus and potential commission

Comprehensive Benefits Package

401(k) Program with company match

Relocation assistance

Job summary

The TownePlace Suites Fort Mill Hotel is seeking an Assistant General Manager to lead daily operations and ensure exceptional guest experiences. You will oversee breakfast, front desk, housekeeping, and engineering while driving revenue, controlling costs, and maintaining brand standards.

Ideal candidates will have strong leadership, budgeting, and training skills, with a proven track record in hospitality management. The role offers a competitive compensation package and comprehensive benefits.

Qualifications

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department.
• Facilitate department meetings to ensure 100% communication across all hotel departments.
• Recruit, interview, reference, and hire candidates for open positions.
• Interpret and enforce company policies and employment laws.

Responsibilities

• Directly responsible for entire hotel operations including guest satisfaction, breakfast, front desk, housekeeping and engineering.
• Review the reservation function to maintain high occupancy and ADR via upselling by associates.
• Establish cost-control procedures and monitor monthly spending against the checkbook.
• Respond to guest requests, complaints, or questions in a courteous and timely manner.

Skills

Hotel operations knowledge

Guest service excellence

Budgeting and financial planning

Staff recruitment and training

Education

High school diploma or equivalent

Tools

Office software

Accounting software

Job description

Description

The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team!

Requirements

• Maintain standards of quality guest service.


• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.


• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.


• Facilitate department meetings to ensure 100% communication throughout all hotel departments


• Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.


• Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.


• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.


• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.


• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.


• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.


• Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level.


• Recruit, interview, reference, and hire candidates for open positions.


• Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.


• Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.


• Responsibility for all personnel administrative paperwork and documentation.


• Other duties as assigned

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.


• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.


• Must have exceptional mathematical and computer skills.


• High school education and relevant training and experience required. Additional education preferred.


• Ability to timely obtain any required licenses or certificates.


• CPR training required; first aid training preferred.


• Additional language ability preferred.

What We Offer

• Competitive Compensation: Base salary aligned with your experience.


• Incentives: Annual bonus and potential for new deal commission opportunities.


• Comprehensive Benefits Package.


• 401(k) Program: With company match.


• Relocation assistance.

We are an Equal Opportunity Employer.