Assistant General Manager - Hotel

Delta by Marriott, Downtown Muskegon; Muskegon (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid training

PTO

401K

Medical insurance

Dental and vision

Short term disability

Life insurance

Discounts on hotel stays

Recognition awards

Job summary

Delta by Marriott Downtown Muskegon is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will oversee front desk, housekeeping, maintenance and sales while coaching managers and delivering performance feedback.

The role requires strong communication, budgeting and HR process experience, with the ability to manage payroll, onboarding and scheduling across shifts, including weekends and holidays.

Qualifications

• Proven leadership experience in hospitality or a related service industry.
• Strong communication skills and ability to coach managers.
• Experience with budgeting, payroll and HR processes.

Responsibilities

• Provide inspiring leadership and motivate staff for career growth.
• Coach managers on performance and resolve employee relations issues.
• Oversee front desk, housekeeping, maintenance and sales operations.
• Ensure safety, security, timeliness and quality across departments.
• Coordinate payroll, onboarding and personnel changes with HR.

Skills

Leadership

Communication

Staff coaching

Budgeting

HR processes

Operations management

Cash handling

Tools

Property Management System

Payroll systems

Accounting software

Job description

Are you looking for a position where you can highlight your personality to make a positive impact with guests and fellow employees?

The Hospitality industry is one of the fastest growing markets and we are currently looking for a positive and professional Assistant General Manager to enhance our team.

The Assistant General Manager coordinates, plans and directs daily operations. Responsibilities include setting goals, driving revenue, planning budgets, controlling expenses, delivering performance feedback, anticipating training opportunities, fostering teamwork, communicating business objectives, motivating and positively influencing staff.

We are dedicated to giving our guests the highest standard of service. Consistent teamwork and personalized service are essential to this position to ensures our guests receive a long-lasting and memorable experience.

With a focus in hospitality, we strive to continuously support and strengthen our community. We are truly passionate about creating a diverse, positive and fun working environment for our associates that will encourage growth, loyalty and commitment.

Duties and Responsibilities:

• Provides inspiring leadership and motivates staff to ensure they have every opportunity to achieve job satisfaction and career development
• Provides coaching to managers on effective performance management and advises in appropriate resolution of employee relation issues
• Supports department managers; which includes interviewing, hiring, training, directing work and evaluating performance
• Oversees activities of front desk, housekeeping, maintenance and sales to ensure adherence to policies and procedures
• Provides ongoing training and development of management team and staff
• Reviews all department schedules for proper coverage and staffing demands
• Ensures systems and procedures are in place and followed for safety and security of staff and guests
• Codes invoices to the correct accounting code / department
• Complete necessary paperwork and communicate payroll, onboarding, termination and personnel changes to HR
• Ensures that services meet expectations and the quality meets company standards
• Facilitates timely and effective communication between Restaurant, Hotel, HR and Accounting teams
• Resolves escalated customer relation issues, responds to online reviews and addresses guest requests or concerns
• Inspects and evaluates cleanliness and physical condition of guest rooms, public areas and entire facility
• Oversees the Market/Gift Shop by ensuring inventory, ordering, stocking and pricing is appropriate and completed timely
• Tracks purchases and maintains at or below budgets
• Maintains accurate records of cash flow, accounts receivable, credit card transactions, room charges and registration information
• Generates accounts receivable invoices and processes payments
• Monitor house accounts for outstanding payments and resolve
• Manages and configures the Property Management Systems to ensure accuracy and efficiency
• Issue and redeem gift certificates
• Prepares reports concerning revenue, payroll expenses, department expenses, inventory, receipts and forecasting
• Assist the General Manager in achieving goals for revenue, labor, department expenses and guest satisfaction
• Assist with sales plans to accommodate organizational goals
• Reviews market analyses to determine customer needs, price schedules and discount rates
• Stays up-to-date on industry trends and popular concepts
• Report to maintenance needed repairs or unsafe conditions
• Ensures Maintenance team carries out planned maintenance
• Assists in performing front desk, maintenance and housekeeping duties as necessary
• Performs duties in the absence of the General Manager
• Perform other duties as assigned

Requirements:

• Basic computer skills with or without reasonable accommodations
• Strong communication skills with or without reasonable accommodations
• Reading and writing abilities with or without reasonable accommodations
• Ability to work varied shifts including weekends and holidays
• Ability to stand for long periods of time with or without reasonable accommodations
• Ability to stoop, bend, kneel, grasp and reach with or without reasonable accommodations

Skills and Abilities:

• Passion for service and helping people
• Problem solving, reasoning and time management abilities
• Initiative and willingness to learn
• Ability to work a flexible schedule including weekends and/or holidays
• Paid training
• PTO
• 401K
• Recognition awards
• Medical insurance
• Dental and vision coverage
• Short term disability, critical illness, accident coverage and life insurance
• Discounts on hotel stays

The statements here are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Hiring Manager(s) Desiree Anderson, Hannah Tuttle, Mary Beth Mierz

This position is currently accepting applications.