Assistant General Manager

shamrocktbc; Lockport (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

shamrocktbc in Lockport, Illinois, is hiring an Assistant Manager to support the Restaurant General Manager. In this role, you'll oversee work shifts, manage team members, and ensure compliance with health and safety standards. The ideal candidate should be effective in solving customer issues, guiding team members, and following operational policies.

This position is essential for maintaining Taco Bell’s service quality and operational standards while fostering a cooperative team environment.

Qualifications

• Strong leadership abilities to manage the team effectively.
• Excellent customer service skills for handling complaints.
• Ability to understand and analyze operational reports.

Responsibilities

• Support the Restaurant General Manager in daily operations.
• Manage work shifts and administrative tasks.
• Ensure the restaurant operates to Taco Bell standards.

Skills

Customer service

Leadership

Problem-solving

Job description

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.

Assistant Manager behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to restaurant team members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems.