Assistant General Manager

shamrocktbc; Lemont (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

shamrocktbc in Lemont, Illinois is seeking an Assistant Manager to support the Restaurant General Manager. In this role, you will oversee shift operations and manage the team to ensure the restaurant meets Taco Bell standards.

Your responsibilities include handling customer complaints, training team members, and assisting with facility maintenance. Strong leadership and problem-solving skills are essential for this position, ensuring a friendly customer service experience.

Qualifications

• Effective leadership skills to support the RGM and manage the team.
• Ability to handle customer complaints with professionalism.
• Understanding of cash and security policies.

Responsibilities

• Manage shifts effectively and complete administrative tasks.
• Ensure compliance with health and safety standards.
• Assist in training and developing team members.

Skills

Problem-solving

Leadership

Customer service

Team management

Job description

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.

Assistant Manager behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to restaurant team members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems.