Assistant General Manager

StepStone-Hospitality-Inc; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus opportunities

Comprehensive benefits

401(k) with company match

Relocation assistance

Job summary

The TownePlace Suites Fort Mill Hotel is seeking an Assistant General Manager to lead guest services and hotel operations in Fort Mill, SC. You will drive revenues and manage expenses while developing teams and ensuring guest satisfaction across breakfast, front desk, housekeeping, and engineering.

Applicants should have strong office and accounting skills, be proficient with hotel systems, and demonstrate experience in training, policy enforcement, and compliance.

Qualifications

• High school diploma or equivalent required; related training preferred.
• Strong guest service orientation with leadership experience.
• Experience in budgeting, revenue and cost control in hotels.

Responsibilities

• Direct all hotel operations including breakfast, front desk, housekeeping and engineering.
• Develop short- and long-term financial and operational plans for guest services.
• Lead department meetings to ensure clear interdepartmental communication.
• Recruit, interview, and hire candidates; manage HR paperwork.
• Maintain credit control, financial transactions, and asset security.
• Respond to guest requests and resolve issues promptly.
• Upsell to maximize occupancy and ADR through staff training.
• Enforce policies, safety, and employment laws; oversee discipline as needed.

Skills

Guest service management

Budget management

Financial planning

Staff development

Operations management

Training

Recruiting

Policy enforcement

Credit control

HR functions

Complaint resolution

Communication

Education

High school diploma

Related hotel management training

Tools

Microsoft Office

POS software

Job description

Description

The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team!

Requirements:

• Maintain standards of quality guest service.


• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.


• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.


• Facilitate department meetings to ensure 100% communication throughout all hotel departments


• Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.


• Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.


• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.


• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.


• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.


• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.


• Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level.


• Recruit, interview, reference, and hire candidates for open positions.


• Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.


• Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.


• Responsibility for all personnel administrative paperwork and documentation.


• Other duties as assigned

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.


• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.


• Must have exceptional mathematical and computer skills.


• High school education and relevant training and experience required. Additional education preferred.


• Ability to timely obtain any required licenses or certificates.


• CPR training required; first aid training preferred.


• Additional language ability preferred.

What We Offer:

• Competitive Compensation: Base salary aligned with your experience.


• Incentives: Annual bonus and potential for new deal commission opportunities.


• Comprehensive Benefits Package.


• 401(k) Program: With company match.


• Relocation assistance.

We are an Equal Opportunity Employer.