General Manager

StepStone-Hospitality-Inc; Fort Mill (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Vision Dental

Life Insurance

Disability

Discounts

401K Match

Paid Time Off

Leadership Training

Job summary

StepStone Hospitality is seeking a General Manager for TownePlace Suites in Fort Mill, SC. You will lead hotel operations, drive guest satisfaction, and deliver strong financial results under the Senior VP of Operations.

The ideal candidate has 3+ years of GM experience in branded hotels, excels in revenue management and owner relationships, and can develop talent across departments. Travel occasionally may be required.

Qualifications

• Minimum 3 years GM experience in a branded hotel.
• Experience as GM for a 3rd party mgmt company preferred.
• Knowledge of all hotel departments and health, safety, and legal regs.
• Bachelor’s Degree in hotel management or related field preferred.
• Occasional travel may be required.

Responsibilities

• Drive guest satisfaction and financial performance.
• Lead revenue management and operating results.
• Oversee renovations and property concepting.
• Control costs while maintaining service levels.
• Develop and retain talent; motivate staff.
• Communicate with owners and asset management.
• Collaborate with Senior VP of Operations.

Skills

GM experience

P&L knowledge

Revenue management

People leadership

Hospitality industry knowledge

Education

Bachelor’s Degree in hotel management or related field

Tools

PMS systems

STR reports

Microsoft Excel

Job description

Description

About the Job

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic General Manager to support our TownePlace Suites Hotel in Fort Mill, SC. This position reports directly to the Senior Vice President of Operations. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong financial performance, we invite you to explore this exciting opportunity.

Who We Are

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities

• Successful track record in driving GSS scores/TripAdvisor ranking
• Ability to maintain transparency and forge strong owner/asset management relationships; manage under scrutiny from multiple parties
• Revenue management centric and the ability to analyze trends and data to effectively contribute to the revenue management team efforts and strategies
• Successful track record in building both revenue and NOI
• Renovation, property re-concepting experience - ability to be a "fixer" and elevate hotel operational and service culture to higher standards
• Ability to control costs while balancing topline revenue objectives and service levels
• Ability to motivate employees, drive positive employee morale and develop talent
• Hands on, entrepreneurial, self-directed leadership style, adapts to change quickly, analytical thinker with understanding of business intelligence tools, STR reports, P&L, etc.
• Driven leader who over communicates and creatively solves problems, strong verbal, and written communication skills
• Other duties as assigned

Requirements

• Minimum 3 years hotel General Manager experience in a branded hotel environment (preferably Marriott experience)
• Experience as a General Manager for a 3rd Party Management Company preferred
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• Ability to timely obtain CPR training and first aid training required.
• Ability to timely obtain any other required licenses or certificates required.
• Occasional travel required.
• Minimum lifting, pulling, and pushing of 20 pounds required.
• Pushing, bending, stooping, upward reaching, manual dexterity required.
• Hearing, writing, typing required.
• Bachelor’s Degree in hotel management, business, or industry related field preferred
• Additional language ability preferred.

What We Offer

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.