Front Desk Supervisor

Paylocity; Fort Mill (SC); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Vision & Dental options

Life Insurance

401K Match

Paid Time-Off

Hotel Discounts

Employee Assistance Program

Job summary

StepStone Hospitality in Fort Mill, SC is seeking a Front Desk Supervisor to oversee the TownePlace Suites by Marriott. The role reports to the General Manager and focuses on guest experience, operational excellence, and financial performance.

Ideal candidates will lead a team, ensure smooth front office operations, manage reservations, and collaborate with engineering, housekeeping, and F&B to maximize occupancy and revenue. Excellent English communication is essential.

Qualifications

• Must have excellent English communication with guests and staff.
• Ability to design and prepare statistical reports.
• Ability to follow policies and procedures and attend required meetings.

Responsibilities

• Maintain standards of quality guest service.
• Achieve revenues and manage expenses for the guest services department.
• Develop short- and long-term plans for the guest service department that relate to the hotel’s objectives.
• Maintain supervision over operations including Engineering, Housekeeping and F&B.
• Oversee all problem resolution in the absence of the GM.
• Increase guest satisfaction through staff development.
• Manage the reservation function to maximize occupancy and ADR through suggestive selling by associates.

Skills

Guest service

Communication

Team supervision

Job description

Description

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our TownePlace Suites by Marriott in Fort Mill, SC. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’s goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of GM.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Other duties as assigned

Requirements

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

What We Offer:

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.