Hotel Operations Leader: Guest Experience & Revenue

StepStone-Hospitality-Inc; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus opportunities

Comprehensive benefits

401(k) with company match

Relocation assistance

Job summary

The TownePlace Suites Fort Mill Hotel is seeking an Assistant General Manager to lead guest services and hotel operations in Fort Mill, SC. You will drive revenues and manage expenses while developing teams and ensuring guest satisfaction across breakfast, front desk, housekeeping, and engineering.

Applicants should have strong office and accounting skills, be proficient with hotel systems, and demonstrate experience in training, policy enforcement, and compliance.

Qualifications

• High school diploma or equivalent required; related training preferred.
• Strong guest service orientation with leadership experience.
• Experience in budgeting, revenue and cost control in hotels.

Responsibilities

• Direct all hotel operations including breakfast, front desk, housekeeping and engineering.
• Develop short- and long-term financial and operational plans for guest services.
• Lead department meetings to ensure clear interdepartmental communication.
• Recruit, interview, and hire candidates; manage HR paperwork.
• Maintain credit control, financial transactions, and asset security.
• Respond to guest requests and resolve issues promptly.
• Upsell to maximize occupancy and ADR through staff training.
• Enforce policies, safety, and employment laws; oversee discipline as needed.

Skills

Guest service management

Budget management

Financial planning

Staff development

Operations management

Training

Recruiting

Policy enforcement

Credit control

HR functions

Complaint resolution

Communication

Education

High school diploma

Related hotel management training

Tools

Microsoft Office

POS software

Job description

The TownePlace Suites Fort Mill Hotel is seeking an Assistant General Manager to lead guest services and hotel operations in Fort Mill, SC. You will drive revenues and manage expenses while developing teams and ensuring guest satisfaction across breakfast, front desk, housekeeping, and engineering.

Applicants should have strong office and accounting skills, be proficient with hotel systems, and demonstrate experience in training, policy enforcement, and compliance.