Assistant Community Association Manager

Associa; Fairfield (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Associa is seeking a proactive Community Manager Assistant to support our community management initiatives at properties in New Jersey. You will act as a liaison between residents and the property management team, assist in day-to-day operations, and help promote community events and communications.

The ideal candidate has a high school diploma, at least one year of customer service experience, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1 year experience in customer service.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and discretion in duties.

Responsibilities

• Act as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment.
• Assist in day-to-day operations, including managing inquiries, maintaining records, and coordinating property-related communications.
• Help curate and maintain social media platforms to promote community events, share updates, and engage with residents online.
• Collaborate with the Community Manager to ensure effective communication channels between residents, management, and other stakeholders.

Skills

Customer service

Microsoft Office

Communication

Time management

Discretion/Confidentiality

Conflict resolution

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading property management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Community Manager Assistant to support our community management initiatives.

What We Offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How Our Employees Make an Impact:

Our Community Manager Assistants play a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:

• Act as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment.
• Assist in day-to-day operations, including managing inquiries, maintaining records, and coordinating property-related communications.
• Help curate and maintain social media platforms to promote community events, share updates, and engage with residents online.
• Collaborate with the Community Manger to ensure effective communication channels between residents, management, and other stakeholder

Requirements

• High School Diploma or GED.
• Minimum one year experience in customer service.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of customer service best practices and conflict resolution techniques at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.