Assistant Front Office Manager - Sheraton Indianapolis City Centre

Remington Hospitality; Indianapolis (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

Remington Hospitality is seeking a Front Office leader to oversee front desk operations in our Indianapolis property. You will supervise scheduling, interviewing, hiring, and training of front desk staff to ensure smooth check-in/out and guest services.

You will coordinate with Housekeeping and Engineering, resolve guest complaints, and manage MICROS transactions to maintain high guest satisfaction and efficient front desk performance.

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.