Front Desk Manager

A Hiring Company; Carmel (IN); On-site; USD 48,906 - 59,774; Full time

Benefits offered by this job

Sign-on bonus

Overtime pay

Job summary

A hospitality organization is looking for a Front Desk Manager in Carmel, Indiana. This role encompasses supervising the front desk team to ensure high standards of guest satisfaction and employee morale. Candidates should have previous hotel experience in management or supervisory roles. The position offers a competitive rate of $21.00 per hour, with additional benefits including a sign-on bonus and guaranteed overtime.

Qualifications

• Must have hotel experience in a management/supervisor capacity.

Responsibilities

• Supervise the front desk team ensuring guest satisfaction.
• Manage guest problems or complaints professionally.
• Provide ongoing training to Front Desk staff.

Skills

Hotel management

Guest service

Team leadership

Job description

Overview

Join to apply for the Front Desk Manager role at A Hiring Company. This is a second shift position with a $21.00/hr rate and 5 hours guaranteed overtime at $33.00/hour (approx. $54,340/year). A $500 sign-on bonus is available ($250 paid after 30 days; $250 paid after 90 days). Must have hotel experience in a management/supervisor capacity. Please apply directly at careers-phg.icims.com.

Location: Renaissance Indianapolis North Hotel, Indianapolis/Speedway area.

Major Functions include supervising the front desk team to ensure guest satisfaction, maintaining standards, training, morale, and profitability.

Responsibilities

• Supervise the front desk by directing and supervising Guest Service Agents to ensure high guest satisfaction, employee morale, standards, training, and profit.
• Provide the highest quality service by working with Front Desk Agents to offer guidance; maintain and improve guest service and courtesy control programs; accountable for GSS scores and improvement.
• Manage guest problems or complaints professionally and hospitably.
• Adhere to company rules, procedures, and policies, including those in the Pyramid Global Guidebook; monitor compliance with PGH Policies and the Employee Conduct Policy.
• Ensure proper uniform and name tag, monitor Front Desk uniform standards, and maintain a clean, orderly Front Desk area.
• Maintain adequate Front Office supplies and knowledge of the Property Management System and downtime procedures.
• Coordinate weekly schedules based on occupancy forecast and provide productivity forecasts; schedule approved by Assistant Manager and posted weekly.
• Maintain knowledge of Guest Service Satisfaction scores; ensure scores are updated and explained to the team; respond to surveys as assigned.
• Resolve guest challenges to ensure 100% guest satisfaction; attend weekly staff meetings and coordinate with other department supervisors and managers as needed.
• Participate in hiring; complete associate reviews; interpret job specifications and assign duties; motivate employees; promote teamwork and morale.
• Provide ongoing training to Front Desk staff to increase knowledge and skills; conduct monthly department meetings; manage time cards, overtime, payroll inputs, and weekly progress reports.
• Ensure adherence to Front Desk credit policies; manage end-of-shift and period-end tasks; strive for optimal average rate and occupancy; ensure hotel balance and communication of discrepancies to management and bookkeeping.
• Prepare weekly forecasts and work schedules; know emergency procedures; promote safety and a safe working environment.
• Act as Manager on Duty and oversee hotel operations; understand maintenance and operating procedures of equipment; monitor budget adherence.
• Other duties as assigned.

Qualifications

• Hotel experience in a management or supervisory capacity required.

Details

• Employment type: Full-time
• Seniority level: Mid-Senior level
• Job function: Other
• Industries: Business Content