Assistant Front Office Manager - Sheraton Indianapolis City Centre

Hotel Yountville; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Downtown parking

Meal

401(k) Matching

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in Indianapolis, IN. You will ensure smooth check-in/out, optimize staffing, and maintain exceptional guest relations in a fast-paced hotel setting.

Responsibilities include supervising front office staff, resolving guest issues, ensuring MICROS system accuracy, and collaborating with housekeeping and engineering. The role supports the General Manager with special requests and group blocks.

Qualifications

• Proven customer service and problem-solving experience.
• Ability to interview, hire, supervise and schedule front office staff.
• Strong communication and guest relations skills.
• Ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities

• Anticipate guest needs and maintain positive guest relations; check guests in and out promptly.
• Ensure staffing levels for front office, including hiring and scheduling staff.
• Understand front office roles and perform duties as needed.
• Resolve guest complaints and ensure satisfaction through investigation and problem solving.
• Operate the MICROS front office system and manage daily transactions.
• Coordinate with Housekeeping and Engineering on room status and maintenance requests.
• Assist the General Manager with special requests, group blocks, and unusual circumstances.

Skills

Customer service

Staff management

Scheduling

Communication

Problem solving

Tools

MICROS system

Job description

Assistant Front Office Manager - Sheraton Indianapolis City Centre

#26-2331

Indianapolis, Indiana, United States

Location Description

Sheraton Indianapolis City Centre Hotel welcomes you to Indiana's capital city with modern style and unparalleled convenience. Perfectly situated in the downtown district, just half a mile from the Indiana Convention Center, our hotel is tailor-made for both business trips and family vacations. Settle in to beautifully designed rooms, featuring home-like comforts and the Sheraton Signature Sleep Experience.

Job Description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

Location

Indianapolis Sheraton-INC

Requirements

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem-solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Free Downtown parking and meal

401(k) Matching

Status

Full-time

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