Front Office Manager

Remington Hospitality; Orlando (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Remington Hospitality in Orlando is seeking a Front Office Manager to oversee guest services, greet guests, and ensure prompt and professional check-in and check-out, while maintaining outstanding guest relations.

You will manage staffing for the front office, including interviewing, hiring, supervising and scheduling front desk agents and supervisors, train new staff, and resolve guest complaints with creative problem solving.

Qualifications

• Greet guests and manage check-in/check-out promptly and professionally.
• Oversee guest relations and ensure guest satisfaction in every interaction.
• Strong communication and leadership capabilities to manage front office operations.

Responsibilities

• Greet guests and manage check-in/check-out promptly and professionally.
• Ensure proper staffing levels by interviewing, hiring, supervising, training and scheduling front desk staff.
• Resolve guest complaints and manage resolution with creative problem solving to ensure satisfaction.
• Operate MICROS system for daily transactions and guest billing.

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.