Assistant Front Office Manager - Sheraton Indianapolis City Centre

remingtonhotelscareers; Indianapolis (IN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hotel Discount

Free Downtown parking and meal

401(k) Matching

Job summary

Remington Hotels in Indianapolis, IN seeks an experienced Front Office Supervisor/Manager to lead guest services, check-in/check-out efficiency, and frontline staffing. You will oversee MICROS operations and coordinate with Housekeeping and Engineering to address room requests and maintenance needs.

A strong work ethic and flexible schedule are required. The role supports the General Manager with special requests and group blocks, with benefits including hotel discounts, parking, meals, and

Qualifications

• High work ethic and initiative.
• Proven customer service and problem-solving experience.
• Regular attendance.
• May be required to work varying schedules to reflect business needs.
• Focus and maintain attention to tasks even with interruptions.

Responsibilities

• Greet guests and check them in/out promptly and cordially.
• Oversee staffing levels for front desk, supervising, training, and scheduling of staff.
• Understand front office duties and perform them when needed.
• Resolve guest complaints and ensure satisfaction through investigation and problem solving.
• Operate MICROS system for daily transactions and reporting.
• Coordinate with Housekeeping and Engineering on room requests and needs.
• Assist the GM with special requests, group blocks, and unusual circumstances.

Skills

Customer service

Problem solving

Attendance

Schedule flexibility

Communication

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem-solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Hotel Discount

Benefits package available

Free Downtown parking and meal

401(k) Matching