Front Office Supervisor

Omni Hotels & Resorts; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Chicago Hotel is seeking a Front Office Supervisor to oversee Front Desk and Guest Services, ensuring adherence to Omni policies and standards.

You will train, develop, and motivate front desk staff, manage check-in/out procedures, and respond to guest needs while coordinating with supporting departments. Prior front desk and supervisory experience is preferred, with flexibility for overnight shifts and varied schedules.

Qualifications

• Customer service mindset with guest-first approach.
• Experience handling cash and making accurate transactions.
• Ability to stand for extended periods during shifts.
• Front desk experience preferred and relevant to hotel operations.
• Previous supervisory experience in hospitality.
• Flexibility to work overnights and varied schedules.
• Willingness to lift up to 50 lbs as needed.

Responsibilities

• Ensure front desk policies and standards are followed.
• Train, develop, and motivate front desk staff.
• Manage check-in/out, guest inquiries, and issues.
• Coordinate with departments to support guest services.
• Cover MOD shifts and oversee desk operations in manager's absence.
• Operate and troubleshoot front desk systems and tools.

Skills

Customer service excellence

Cash handling

Stamina: stand long

Front desk experience

Supervisory experience

Overnight shifts

Flexible schedule

Lift up to 50 lbs

Tools

Opera Cloud

Synergy

Canary

Key Card systems

Job description

Omni Chicago Hotel

Experience Chicago's stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago. At Omni we are known for our quality and exceptional service that delivers "The Most Magnificent Memories on the Mile." We only hire the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Overview

The role of the Front Office Supervisor is to work in Front Desk and Guest Services areas to ensure all Omni policies, procedures, and standards are met as well as train, develop and motivate staff.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.


• To be experienced with various guest scenarios.


• To be familiar with all technical equipment related to the Front Desk.


• To be familiar with all hotel facilities and offerings.


• To understand the influence and importance of all departments on the Front Desk.


• Responsible for the training of new associates.


• Must be familiar with shift checklist and be able to run the desk in absence of the Manager.


• Understand and be able to perform rooms control duties.


• Broad knowledge of Opera Cloud, Synergy, Canary, and Key Card systems.


• Familiar with all reservation special packages.


• Understand all radio codes and emergency procedures.


• Responsible for covering MOD shifts.

Qualifications

• Attain a high propensity for customer service.


• Previous cash handling experience.


• Ability to stand for prolonged periods of time.


• Previous front desk experience preferred.


• Previous supervisory experience preferred.


• May require working overnight shift.


• Ability and Willingness to work varied schedule including nights, holidays, and weekends.


• Ability to lift, pull, push, carry up to 50lbs without assistance.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.