Front Office Supervisor: Lead Guest Services & Training

Omni Hotels & Resorts; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Chicago Hotel is seeking a Front Office Supervisor to oversee Front Desk and Guest Services, ensuring adherence to Omni policies and standards.

You will train, develop, and motivate front desk staff, manage check-in/out procedures, and respond to guest needs while coordinating with supporting departments. Prior front desk and supervisory experience is preferred, with flexibility for overnight shifts and varied schedules.

Qualifications

• Customer service mindset with guest-first approach.
• Experience handling cash and making accurate transactions.
• Ability to stand for extended periods during shifts.
• Front desk experience preferred and relevant to hotel operations.
• Previous supervisory experience in hospitality.
• Flexibility to work overnights and varied schedules.
• Willingness to lift up to 50 lbs as needed.

Responsibilities

• Ensure front desk policies and standards are followed.
• Train, develop, and motivate front desk staff.
• Manage check-in/out, guest inquiries, and issues.
• Coordinate with departments to support guest services.
• Cover MOD shifts and oversee desk operations in manager's absence.
• Operate and troubleshoot front desk systems and tools.

Skills

Customer service excellence

Cash handling

Stamina: stand long

Front desk experience

Supervisory experience

Overnight shifts

Flexible schedule

Lift up to 50 lbs

Tools

Opera Cloud

Synergy

Canary

Key Card systems

Job description

Omni Chicago Hotel is seeking a Front Office Supervisor to oversee Front Desk and Guest Services, ensuring adherence to Omni policies and standards.

You will train, develop, and motivate front desk staff, manage check-in/out procedures, and respond to guest needs while coordinating with supporting departments. Prior front desk and supervisory experience is preferred, with flexibility for overnight shifts and varied schedules.