Assistant Front Office Manager

Omni Hotels & Resorts; North Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office to maximize guest service efficiency. You will train associates, communicate across departments, handle complaints, and ensure smooth front desk operations.

The ideal candidate has luxury-hotel experience, is flexible, can stand all shift hours, and demonstrates strong organization and MS Office skills. This full-time role supports Omni's famed service culture on the Mag Mile.

Qualifications

• Experience in luxury hotel environment preferred.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for the entire shift and manage multiple tasks.

Responsibilities

• Train associates to ensure Omni Standards.
• Communicate with department managers daily, especially Night Audit.
• Handle guest complaints and resolve issues to preserve satisfaction.
• Familiarity with hotel computer systems for training and troubleshooting.
• Complete weekly inventories and rate discrepancy reports.
• Block/assign VIPs, ESPs and special requests for arrivals.
• Prepare group information sheets and balance/credit reports.
• Adhere to Front Office systems and controls across responsibilities.
• Support Marketing Programs and collaborate with Loyalty Ambassador.
• Contribute to a team environment focused on learning and growth.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Communication

Education

Four year college degree in hospitality

Tools

Property Management Systems

Microsoft Office

Job description

Omni Chicago Hotel

Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.

Omni Chicago Hotel

Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.

At Omni we are known for our quality and exceptional service that delivers \"The Most Magnificent Memories on the Mile.\" We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Overview

To work closely with Director of Front Office and staff to ensure maximum Front Office and Guest Service operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.


• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.


• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.


• Be very familiar with the hotel computer system for training maintenance and trouble shooting.


• Complete weekly supply inventories to ensure adequate pars of such.


• Complete rate discrepancy report and make needed changes.


• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.


• Prepare group information sheets.


• Complete check-out with balance report.


• Complete credit check daily.


• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.


• Assure knowledge and training of Marketing Programs of company and hotel.


• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is required.


• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.


• Ability to stand for the entire scheduled shift.


• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.


• Four year college degree, preferably in the hospitality industry


• Knowledge of Property Management Systems and related computer programs


• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.