Assistant Front Office Manager — Luxury Hotel Leader

Four Seasons Hotels Ltd; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Exclusive employee rates

Uniforms with dry cleaning

Shift meals

Tuition reimbursement

Culture of care

Employee events

Job summary

Four Seasons Hotels Ltd in Scottsdale, AZ, is seeking a dynamic Assistant Front Office Manager to oversee the Front Desk, Guest Services, and Concierge, acting as the on-duty manager when senior staff are unavailable.

The role requires at least two years in a leadership role within Front Office at a luxury hotel, and strong knowledge of front office operations and PMS systems. Excellent communication and guest-relations skills are essential.

Qualifications

• Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).
• The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.
• Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property management systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.
• Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.
• Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management

Responsibilities

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Skills

Leadership

Guest relations

Front Office ops

Communication

Education

Hotel/hospitality management degree

Tools

Opera PMS

Golden

Workday

HotSOS

Micros Fidelio

Microsoft Office

Job description

Four Seasons Hotels Ltd in Scottsdale, AZ, is seeking a dynamic Assistant Front Office Manager to oversee the Front Desk, Guest Services, and Concierge, acting as the on-duty manager when senior staff are unavailable.

The role requires at least two years in a leadership role within Front Office at a luxury hotel, and strong knowledge of front office operations and PMS systems. Excellent communication and guest-relations skills are essential.