Assistant Front Office Manager

Four Seasons Hotels and Resorts; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Exclusive employee rates

Uniforms with dry cleaning

Shift meals

Tuition reimbursement

Culture of care

Employee events

Job summary

Four Seasons Hotels Ltd in Scottsdale, AZ, is seeking a dynamic Assistant Front Office Manager to oversee the Front Desk, Guest Services, and Concierge, acting as the on-duty manager when senior staff are unavailable.

The role requires at least two years in a leadership role within Front Office at a luxury hotel, and strong knowledge of front office operations and PMS systems. Excellent communication and guest-relations skills are essential.

Qualifications

• Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).
• The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.
• Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property management systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.
• Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.
• Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management

Responsibilities

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Skills

Leadership

Guest relations

Front Office ops

Communication

Education

Hotel/hospitality management degree

Tools

Opera PMS

Golden

Workday

HotSOS

Micros Fidelio

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

Four Seasons is currently looking for a dynamic and passionate Assistant Front Office Manager. The Assistant Front Office Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that perform the following duties, and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).


• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.


• Coordinatesarrivals, departures and billing requirements with Sales and Catering Department.


• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.


• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.


• Establish training and accountability within the team to achieve high results above benchmarks.


• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.


• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

What you bring

• Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).


• The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.


• Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.


• Ability to followFour Seasons cultural and core standards, policies, and standard operating procedures is a must.


• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.


• Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management

What we offer:

• Comprehensive health benefits including medical, dental, vision, and life insurance


• 401(k) plan with company match


• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide


• Complimentary uniforms with dry cleaning service


• Complimentary shift meals and on-site parking


• Career growth opportunities, including learning programs and tuition reimbursement


• A culture of care, respect, and inclusion


• Recognition programs, employee events, and a strong sense of community

Schedule & Hours:

• Flexible schedule, with ability to work overnights, weekends, and holidays.


• Position may require travel to support operational needs and task force assignments at other properties based on business levels.

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal