Luxury Resort Front Desk Manager – Guest Experience Lead

Four Seasons Hotels and Resorts; Kailua (HI); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Salary Range: $65,000 - $79,000

On-site Physical Therapist

24‑hour access to Indoor and Outdoor G

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals prepared by FourSe

Complimentary stays at Four Seasons WW

Training and Development Opportunities

Employee Recognition Programs

Job summary

Four Seasons Hotels and Resorts in Hawaii seeks a Resort Assistant Manager to lead Front Office operations and deliver world-class guest experiences from arrival to departure.

The role requires excellence in leadership, guest service, and coordination with Housekeeping, Concierge, and Reservations to ensure seamless stays for VIPs, groups, and individual guests. A college degree and luxury-hospitality experience are preferred.

Qualifications

• College degree or equivalent combination of education and experience.
• Experience leading Front Office operations in luxury hotels.
• Ability to read, write, and speak English fluently.

Responsibilities

• Lead and support Front Desk operations during assigned shifts.
• Welcome, register, and assist guests with personalized service.
• Coach and mentor Front Desk Receptionists and Rooms Controllers.
• Coordinate arrivals, departures, room assignments, and guest requests.
• Review daily arrivals; handle VIP, return, and group guests.
• Resolve guest concerns with professionalism and empathy.
• Ensure compliance with financial, billing, cash handling, and credit procedures.
• Perform guest check-in/check-out accurately.
• Respond to inquiries about resort services and local recommendations.
• Utilize hotel systems to manage reservations, room blocking, reporting, and guest information.
• Act as leader on duty for emergencies.
• Collaborate with Housekeeping, Concierge, Bell Services, Reservations and other departments.

Skills

Communication skills

Interpersonal skills

Leadership

English proficiency

Education

College degree or equivalent

Job description

Four Seasons Hotels and Resorts in Hawaii seeks a Resort Assistant Manager to lead Front Office operations and deliver world-class guest experiences from arrival to departure.

The role requires excellence in leadership, guest service, and coordination with Housekeeping, Concierge, and Reservations to ensure seamless stays for VIPs, groups, and individual guests. A college degree and luxury-hospitality experience are preferred.