Assistant Front Office Manager: Guest Services Leader

Grand Hyatt; Seattle (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Medical & Vision insurance

Dental Insurance

401(k) & Retirement Savings Plan (RSP)

Paid Time Off

Tuition Reimbursement

Discounted Rooms at Hyatt locations

Job summary

Grand Hyatt Seattle invites you to join our Front Office leadership team as Assistant Front Office Manager. The role leads the front desk, drives guest satisfaction, and collaborates across departments to maintain award-winning service culture.

We value strong communication, leadership, and hands-on staff development. The salary range is $80,170 to $96,900 annually, with a comprehensive benefits package and growth opportunities within Hyatt.

Qualifications

• Minimum one year of front office supervisory experience preferred.
• Strong verbal and written communication skills.
• Ability to interact with guests from diverse backgrounds and handle inquiries professionally.

Responsibilities

• Lead the front desk operation, including staff training and scheduling.
• Coordinate with departments to ensure smooth guest experiences and service delivery.
• Respond promptly to guest requests/concerns and escalate with guidance from Front Office Manager.

Skills

Leadership

Customer service

Communication

Staff training

Scheduling

Job description

Grand Hyatt Seattle invites you to join our Front Office leadership team as Assistant Front Office Manager. The role leads the front desk, drives guest satisfaction, and collaborates across departments to maintain award-winning service culture.

We value strong communication, leadership, and hands-on staff development. The salary range is $80,170 to $96,900 annually, with a comprehensive benefits package and growth opportunities within Hyatt.