Front Office Leader: Guest Experience & Ops Coach

Luminary Hotel & Co; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401K

Paid Time Off

Employee meal

Job summary

Epicurean Hotel Atlanta seeks an energetic Assistant Front Office Manager for the PM shift to support the Sr. Rooms Operations Manager in daily front desk operations. You will supervise front desk, guest services, and valet while coaching staff and driving guest satisfaction.

Ideal candidates have a hospitality-focused associate degree and at least two years of front desk leadership. OPERA PMS experience and strong Microsoft Office skills are preferred.

Qualifications

• Associate degree preferred in hospitality management.
• Two years of hotel front desk management experience required.
• Proficient in hotel management software and Microsoft Office Suite.

Responsibilities

• Maintain a strong front desk presence and coach agents.
• Handle guest complaints and manage duties as Manager on Duty.
• Lead pre-shift meetings and align with management on priorities.
• Enforce asset control, VIP notes, and Guest Recovery procedures.
• Greet guests, fulfill special requests, and escort guests to rooms.
• Oversee reservations, monitor no-shows, and upsell to optimize revenue.
• Recruit, train, and supervise front office staff and ensure policy compliance.
• Coordinate with Housekeeping for seamless service.

Skills

Front desk leadership

Guest service

Communication

Education

Associate degree in hospitality management

Tools

Opera PMS

Microsoft Office

Job description

Epicurean Hotel Atlanta seeks an energetic Assistant Front Office Manager for the PM shift to support the Sr. Rooms Operations Manager in daily front desk operations. You will supervise front desk, guest services, and valet while coaching staff and driving guest satisfaction.

Ideal candidates have a hospitality-focused associate degree and at least two years of front desk leadership. OPERA PMS experience and strong Microsoft Office skills are preferred.