Front Office Lead — Guest Experience & Team Empowerment

Mainsail Lodging & Development; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA options

401K plan

Paid time off

Holiday pay

Career training

Tuition reimbursement

Bereavement leave

EAP

Employee discounts

Referral bonus

Free meals

Job summary

Epicurean Hotel, managed by Mainsail Lodging & Development in Tampa, seeks an Assistant Front Office Manager to oversee daily front desk operations and guest services. You will act as Manager on Duty, ensure smooth check-in/check-out, and uphold high service standards.

You will lead staff, assist in recruiting, and collaborate with other departments to exceed guest expectations while maintaining confidentiality and safety protocols.

Qualifications

• Associate’s degree in Hospitality Management or related field preferred.
• Two (2) years of hotel front desk management experience.
• Exceptional customer service skills with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations and guest services to ensure smooth check-in/check-out.
• Act as Manager on Duty in the absence of the Front Office Manager.
• Monitor guest check-in/check-out processes and maintain safety in lobby areas.
• Lead and train front desk staff to deliver exceptional service.
• Recruiting, interviewing, and hiring new front office staff as needed.

Skills

Customer service

Front desk operations

Team leadership

Problem solving

Hotel software proficiency

Microsoft Office

Education

Associate’s degree in Hospitality Management

Tools

Hotel PMS software

Microsoft Office

Job description

Epicurean Hotel, managed by Mainsail Lodging & Development in Tampa, seeks an Assistant Front Office Manager to oversee daily front desk operations and guest services. You will act as Manager on Duty, ensure smooth check-in/check-out, and uphold high service standards.

You will lead staff, assist in recruiting, and collaborate with other departments to exceed guest expectations while maintaining confidentiality and safety protocols.