Assistant Front Office Director: Guest Experience Leader

1 Hotels Group; United States; Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Starwood Hotels is seeking an Assistant Director of Front Office with a proven record in hotel operations and guest service. The role focuses on delivering exceptional guest experiences while safeguarding the brand’s operational and financial performance.

We expect a minimum of 4 years in similar roles, with a post-secondary diploma or degree as a plus. Strong leadership, excellent communication, and a willingness to meet the demands of a 24-hour operation are essential.

Qualifications

• Minimum 4 years of front office/hotel operations experience.
• Post-secondary diploma or degree preferred.
• Strong leadership and financial performance tracking skills.

Responsabilités

• Ensure excellence of guest experience and adherence to brand standards.
• Lead front office operations and drive financial results.
• Engage guests and team members with clear communication and service excellence.
• Support a 24-hour operation with flexible leadership presence.

Connaissances

Hotel operations

Guest service

Leadership

Communication

Formation

Post-secondary diploma or degree

Description du poste

Starwood Hotels is seeking an Assistant Director of Front Office with a proven record in hotel operations and guest service. The role focuses on delivering exceptional guest experiences while safeguarding the brand’s operational and financial performance.

We expect a minimum of 4 years in similar roles, with a post-secondary diploma or degree as a plus. Strong leadership, excellent communication, and a willingness to meet the demands of a 24-hour operation are essential.