Guest Services Front Desk Agent

Starwood Hotels; San Francisco (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

Starwood Hotels in San Francisco is seeking a Front Office Agent to warmly welcome guests and ensure a smooth check-in and check-out experience throughout their stay.

The role emphasizes guest service, a friendly demeanor, and flexibility to cover a 24-hour operation. A minimum of 1 year in a similar hotel role and the ability to communicate in a second language are preferred.

Join a mission-driven brand that values collaboration, stellar service, and respect for nature.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Welcome guests at arrival and assist during check-in/out.
• Provide impeccable service and reflect the brand's best self.
• Assist guests throughout stay and coordinate with hotel teams.

Skills

Guest service

Multitasking

Team player

Attention to detail

Second language

Flexibility

Job description

Starwood Hotels in San Francisco is seeking a Front Office Agent to warmly welcome guests and ensure a smooth check-in and check-out experience throughout their stay.

The role emphasizes guest service, a friendly demeanor, and flexibility to cover a 24-hour operation. A minimum of 1 year in a similar hotel role and the ability to communicate in a second language are preferred.

Join a mission-driven brand that values collaboration, stellar service, and respect for nature.