Front Office Leader — Austin Hotel & Conference Center

Compass Group USA; Austin (TX); On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Discounts

Job summary

Flik Hospitality at AT&T Hotel and Conference Center in Austin seeks an energetic Assistant Front Office Manager to lead the Front Desk team, ensuring warm, personalized guest experiences and flawless service delivery on a dynamic campus setting.

You will oversee daily operations, coach staff, and coordinate VIP arrivals, while collaborating with other departments to optimize occupancy and guest satisfaction. This role requires flexible availability and a passion for hospitality excellence.

Qualifications

• Prior Front Office leadership experience in a hotel setting.
• Passion for delivering exceptional guest experiences.
• Strong verbal and interpersonal communication abilities.
• Proven ability to lead, coach and motivate a team in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities with professionalism.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Lead and mentor the Front Desk team to deliver warm, personalized guest experiences.
• Uphold high service standards and reflect hospitality excellence in guest interactions.
• Respond to guest concerns with empathy and professionalism.
• Serve as Manager on Duty and participate in Lobby Ambassador duties.
• Coordinate VIP arrivals and special guest experiences for flawless execution.
• Partner with Front Office Manager to oversee daily operations and service delivery.
• Collaborate with hotel departments to ensure seamless arrivals, stays and departures.
• Manage room inventory, reservations and occupancy strategies.
• Monitor reports, folios, reservations, and operational metrics for accuracy.
• Lead recruitment, onboarding, training and performance management for Front Desk staff.

Skills

Front Office leadership

Hospitality passion

Communication skills

Team coaching

Problem solving

Organization

Multitasking

Flexible scheduling

Education

Hospitality/Business degree preferred

Job description

Flik Hospitality at AT&T Hotel and Conference Center in Austin seeks an energetic Assistant Front Office Manager to lead the Front Desk team, ensuring warm, personalized guest experiences and flawless service delivery on a dynamic campus setting.

You will oversee daily operations, coach staff, and coordinate VIP arrivals, while collaborating with other departments to optimize occupancy and guest satisfaction. This role requires flexible availability and a passion for hospitality excellence.