Front Desk Manager Raleigh Marriott City Center Hotel

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises seeks a Front Desk/Guest Care Manager to lead a dynamic team dedicated to exceptional guest service while upholding brand standards. This role advances leaders toward future General Manager opportunities and high-impact hospitality outcomes.

You will inspire your team, ensure training, and collaborate with operations to drive guest satisfaction and financial performance. A proactive, caring leader thrives in a fast-paced hotel environment.

Qualifications

• Prior supervisory or management experience in front desk or guest services.
• Strong leadership, training, and problem solving abilities.
• Knowledge of hotel operations, revenue management, and financial controls.

Responsibilities

• Lead and motivate front desk staff to deliver outstanding guest service.
• Ensure staff are trained in guest service standards and procedures.
• Oversee front desk operations and act as Manager on Duty when needed.
• Collaborate with General Manager to support revenue strategies.
• Assist with budgeting, reporting, and revenue management initiatives.
• Recruit, train, and develop associates while maintaining a positive culture.
• Ensure HR policies, labor regulations, and documentation are followed.
• Maintain safety and property standards through preventive maintenance.

Skills

Team leadership

Guest service

Communication

Problem solving

Training

Education

Bachelor's in Hospitality

Tools

PMS software

Front desk systems

Job description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
• Oversee front desk operations and act as Manager on Duty when needed
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
• Assist with financial reporting, budgeting, and revenue management initiatives
• Recruit, train, and develop associates while fostering a positive, cooperative work environment
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

Qualifications

• Previous supervisory or management experience in front office or guest services
• Strong leadership, training, and problem-solving skills
• Knowledge of financial procedures, hotel operations, and revenue management
• Excellent communication and organizational skills
• Commitment to creating a guest-first and associate-first culture

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.