Assistant Dispatcher - Scheduling, Routing & Support

MP RPO; Bourne (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401k match

Vacation and Sick Time

PTO

Job summary

MP RPO is seeking an Assistant Dispatcher to support our client's dispatch and delivery teams in Bourne, MA. You will complete daily paperwork, coordinate with the sales team, and route vehicles for the next day, ensuring schedules meet customer service standards.

The role values strong communication, attention to detail, and proficiency with Microsoft Office (Excel) to track data and generate reports. Reliable, independent work is essential as workloads shift.

Qualifications

• High school diploma or equivalent required.
• Some college coursework or an associate degree in business, communications, or a related field preferred.
• 1+ years of relevant experience in customer service, office administration, or a similar role preferred.
• 1+ years in dispatching or control
• Proven customer service experience.
• Sounds judgment and critical thinking skills.
• Strong communication and organizational skills.
• Proficient in Microsoft Office, particularly Excel, for data tracking and reporting.
• Ability to handle sensitive customer information and resolve escalations in a professional manner.
• Strong attention to detail and ability to work independently.
• Ability to adapt to changes in workload and schedule based on company needs.

Responsibilities

• Finish and file delivery paperwork from previous day(s), and relay any relevant information, that the delivery teams provided to you, to the proper Manager/Salesperson
• Interact with the Sales Team throughout the day; via text, email, IM and phone regarding delivery or scheduling issues.
• Route all delivery vehicles and make confirmation calls for the following day.
• Notate pertinent information on customer invoices.
• Facilitate resolution to a problem(s), the Delivery Team may be experiencing.
• Create and post the work schedule for all Delivery and Warehouse Personnel
• Other duties related to the position to be described when interviewed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Independent work

Adaptability

Critical thinking

Problem solving

Education

High school diploma or equivalent

Some college coursework or associate degree (business/communications)

Tools

Microsoft Office

Excel

Job description

MP RPO is seeking an Assistant Dispatcher to support our client's dispatch and delivery teams in Bourne, MA. You will complete daily paperwork, coordinate with the sales team, and route vehicles for the next day, ensuring schedules meet customer service standards.

The role values strong communication, attention to detail, and proficiency with Microsoft Office (Excel) to track data and generate reports. Reliable, independent work is essential as workloads shift.