Dispatch Coordinator — Admin & Routing Specialist

Pillar Logistics; Westwood (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Pillar Logistics in Westwood, MA is hiring an administrative dispatcher. You will manage reports, use routing software, and provide dispatch support to independent contractors while handling customer calls and coordinating with staff. The role requires strong Excel skills and problem-solving abilities to meet daily operational goals.

The ideal candidate will know Westwood and surrounding areas well and have experience with routing systems to ensure timely deliveries and accurate documentation.

Qualifications

• Familiarity with Westwood, MA and surrounding area.
• Experience using Microsoft Excel for data entry and reporting.
• Experience with routing systems and dispatcher software.
• Strong problem-solving and resolution skills.

Responsibilities

• Dispatch independent contractors to locations per client needs.
• Handle inbound calls from customers and delivery teams.
• Coordinate with customer staff for daily duties.
• Consult with managers to meet goals and service levels.
• Record and maintain files, invoices, and dispatch records.
• Determine responses to emergencies, accidents, or issues.
• Process claims and complete organizational paperwork.
• Proficient in Word and Excel.

Skills

Geography Westwood MA

Excel experience

Routing systems

Problem solving

Tools

Routing software

Job description

Pillar Logistics in Westwood, MA is hiring an administrative dispatcher. You will manage reports, use routing software, and provide dispatch support to independent contractors while handling customer calls and coordinating with staff. The role requires strong Excel skills and problem-solving abilities to meet daily operational goals.

The ideal candidate will know Westwood and surrounding areas well and have experience with routing systems to ensure timely deliveries and accurate documentation.