Administrative Dispatcher

Pillar Logistics; Westwood (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Pillar Logistics in Westwood, MA is hiring an administrative dispatcher. You will manage reports, use routing software, and provide dispatch support to independent contractors while handling customer calls and coordinating with staff. The role requires strong Excel skills and problem-solving abilities to meet daily operational goals.

The ideal candidate will know Westwood and surrounding areas well and have experience with routing systems to ensure timely deliveries and accurate documentation.

Qualifications

• Familiarity with Westwood, MA and surrounding area.
• Experience using Microsoft Excel for data entry and reporting.
• Experience with routing systems and dispatcher software.
• Strong problem-solving and resolution skills.

Responsibilities

• Dispatch independent contractors to locations per client needs.
• Handle inbound calls from customers and delivery teams.
• Coordinate with customer staff for daily duties.
• Consult with managers to meet goals and service levels.
• Record and maintain files, invoices, and dispatch records.
• Determine responses to emergencies, accidents, or issues.
• Process claims and complete organizational paperwork.
• Proficient in Word and Excel.

Skills

Geography Westwood MA

Excel experience

Routing systems

Problem solving

Tools

Routing software

Job description

Our Company is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Westwood, MA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Westwood, MA location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Westwood, MA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel