Dispatcher

Brockton Area Transit Authority; Brockton (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A local transportation authority is seeking a Dispatcher in Brockton, MA. The role involves scheduling and dispatching drivers while ensuring efficient operations and safety compliance. Ideal candidates should have a Bachelor's degree or relevant experience in the transportation/logistics industry, alongside strong communication and problem-solving skills. This position requires geographic knowledge of the Brockton area and the ability to thrive in a fast-paced environment.

Qualifications

• 1+ years of professional experience in transportation/logistics or 4-5 years relevant experience.
• Strong geographic knowledge of Brockton MA area.

Responsibilities

• Schedule and dispatch drivers effectively.
• Maintain communication and engagement with drivers.
• Ensure operational efficiency and safety compliance.
• Resolve issues affecting pickup/drop-off times.

Skills

Proactive communication skills

Problem-solving

Geographic knowledge of Brockton MA

Situational analysis

Relationship building

Education

Bachelor’s Degree

Job description

The Dispatcher is responsible for scheduling, dispatching, and resolving problems for our drivers and/or customers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pickup and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment.

Key Responsibilities:

• Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
• Maintain driver time and manage equipment through effective communication and planning in order to improve operational efficiency.
• Ability to efficiently assign work loads on driver to maximize customer satisfaction, including monitoring ongoing optimization based on current trips in progress
• Maintains the company safety culture to include daily safety briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met
• Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or drop-off, while proactively communicating to the affected customers.

Preferred Qualifications:

• Bachelor’s Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry.
• Strong geographic knowledge of the Brockton MA area.

Skills & Abilities:

• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

An Equal Opportunity Employer

Drug and Alcohol Testing and CORI Check Required.