Assistant Dispatcher

MP RPO; Bourne (MA); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

401k match

Vacation and Sick Time

PTO

Descrizione del lavoro

MP RPO is seeking an Assistant Dispatcher to support our client's dispatch and delivery teams in Bourne, MA. You will complete daily paperwork, coordinate with the sales team, and route vehicles for the next day, ensuring schedules meet customer service standards.

The role values strong communication, attention to detail, and proficiency with Microsoft Office (Excel) to track data and generate reports. Reliable, independent work is essential as workloads shift.

Competenze

• High school diploma or equivalent required.
• Some college coursework or an associate degree in business, communications, or a related field preferred.
• 1+ years of relevant experience in customer service, office administration, or a similar role preferred.
• 1+ years in dispatching or control
• Proven customer service experience.
• Sounds judgment and critical thinking skills.
• Strong communication and organizational skills.
• Proficient in Microsoft Office, particularly Excel, for data tracking and reporting.
• Ability to handle sensitive customer information and resolve escalations in a professional manner.
• Strong attention to detail and ability to work independently.
• Ability to adapt to changes in workload and schedule based on company needs.

Mansioni

• Finish and file delivery paperwork from previous day(s), and relay any relevant information, that the delivery teams provided to you, to the proper Manager/Salesperson
• Interact with the Sales Team throughout the day; via text, email, IM and phone regarding delivery or scheduling issues.
• Route all delivery vehicles and make confirmation calls for the following day.
• Notate pertinent information on customer invoices.
• Facilitate resolution to a problem(s), the Delivery Team may be experiencing.
• Create and post the work schedule for all Delivery and Warehouse Personnel
• Other duties related to the position to be described when interviewed.

Conoscenze

Customer service

Communication

Organizational skills

Attention to detail

Independent work

Adaptability

Critical thinking

Problem solving

Formazione

High school diploma or equivalent

Some college coursework or associate degree (business/communications)

Strumenti

Microsoft Office

Excel

Descrizione del lavoro

Who are you:

The Assistant Dispatcher supports the Dispatcher and Drivers to ensure customer orders are delivered safely, accurately and efficiently with a focus on customer service.

What you will be doing:

• Finish and file delivery paperwork from previous day(s), and relay any relevant information, that the delivery teams provided to you, to the proper Manager/Salesperson
• Interact with the Sales Team throughout the day; via text, email, IM and phone regarding delivery or scheduling issues.
• Route all delivery vehicles and make confirmation calls for the following day.
• Notate pertinent information on customer invoices.
• Facilitate resolution to a problem(s), the Delivery Team may be experiencing.
• Create and post the work schedule for all Delivery and Warehouse Personnel
• Other duties related to the position to be described when interviewed.

Our ideal candidate has:

• High school diploma or equivalent required.
• Some college coursework or an associate degree in business, communications, or a related field preferred.
• 1+ years of relevant experience in customer service, office administration, or a similar role preferred.
• 1+ years in dispatching or control
• Proven customer service experience.
• Sounds judgment and critical thinking skills.
• Strong communication and organizational skills.
• Proficient in Microsoft Office, particularly Excel, for data tracking and reporting.
• Ability to handle sensitive customer information and resolve escalations in a professional manner.
• Strong attention to detail and ability to work independently.
• Ability to adapt to changes in workload and schedule based on company needs.

About our client:

Established in 1983, our client is a boutique leader in appliance sales, service, and installation. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information:

• Monday-Friday, 8:00am-4:30pm
• $20/hour
• Healthcare
• 401k match
• Vacation and Sick Time
• PTO