Assistant Director, Student Center Operations & Spaces

Northeastern University; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Northeastern University in Boston seeks an Assistant Director of Student Center Operations to manage daily operations of Cullinane Hall and satellite study spaces, ensuring safety, service, and professional standards. You will lead staffing, training, and scheduling, coordinate with Event Management staff, and support Campus Crossroads, the Game Room, and Operations Desk.

Flexibility for after-hours events is required.

Qualifications

• Bachelor's degree required.
• Minimum of two years of experience in higher education, hospitality, customer service, operations and facilities management, or related field.
• Demonstrated understanding of the philosophy, role, and purpose of a student center or union, as well as student activities.
• Strong interpersonal, communication, supervisory, and customer service skills.

Responsibilities

• Manage the daily operations of department-run student spaces to ensure facilities operate safely, securely, and professionally.
• Develop and maintain Skedda for reserving spaces for students and staff.
• Respond to urgent building issues and take corrective action after hours.
• Oversee and maintain spaces, submit work orders, and order supplies for ongoing operation.
• Oversee staff scheduling, payroll, and performance feedback.
• Coordinate and review venue use with customers, facilities, scheduling, and public safety to ensure clear communication and quality service.

Skills

Interpersonal skills

Communication skills

Supervisory skills

Customer service skills

Education

Bachelor's degree

Master's degree

Job description

Northeastern University in Boston seeks an Assistant Director of Student Center Operations to manage daily operations of Cullinane Hall and satellite study spaces, ensuring safety, service, and professional standards. You will lead staffing, training, and scheduling, coordinate with Event Management staff, and support Campus Crossroads, the Game Room, and Operations Desk.

Flexibility for after-hours events is required.