Assistant Director — Student Center Operations

NU USA Northeastern University; Boston (MA); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Résumé du poste

Northeastern University in Boston is seeking an Assistant Director to lead operations of student spaces within Event Management, primarily Cullinane Hall and satellite study areas. You will oversee daily operations, staffing, safety, scheduling, and coordination with Campus Crossroads and other facilities.

Reporting to the Associate Director, you will develop training, manage budgets, and ensure exceptional service for students, staff, and the campus community.

Qualifications

• Bachelor's degree required.
• Minimum of two years of experience in higher education, hospitality, customer service, operations and facilities management or a related field.
• Demonstrated understanding of the philosophy, role and purpose of a student center or union, and student activities.
• Strong interpersonal, communication, supervisory, and customer service skills.
• Master's degree preferred.

Responsabilités

• Manage the daily operations of department-run student spaces to ensure safety, security, and professionalism.
• Develop and maintain Skedda for space reservations.
• Respond to urgent building issues and coordinate corrective actions after hours.
• Oversee space maintenance, work orders, and supplies for ongoing operations.
• Assist with capital assets and budgeting for department resources.
• Oversee staff recognition, branding, and social media for the department.
• Coordinate venue use with customers and facilities teams to ensure clear communication and quality service.
• Staff and train part-time student and non-student employees; supervise a Northeastern co-op student.
• Develop job descriptions, performance expectations, and evaluation tools; provide timely feedback.
• Deliver semesterly training on professional skills, safety, policies, and operations.
• Manage schedules for student study spaces and support other facilities as needed.
• Approve payroll for direct staff and assist in other department areas.

Connaissances

Interpersonal skills

Communication

Supervisory skills

Customer service

Formation

Bachelor's degree

Master's degree preferred

Description du poste

Northeastern University in Boston is seeking an Assistant Director to lead operations of student spaces within Event Management, primarily Cullinane Hall and satellite study areas. You will oversee daily operations, staffing, safety, scheduling, and coordination with Campus Crossroads and other facilities.

Reporting to the Associate Director, you will develop training, manage budgets, and ensure exceptional service for students, staff, and the campus community.