Assistant Director of Student Center Operations

Northeastern University; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Northeastern University in Boston seeks an Assistant Director of Student Center Operations to manage daily operations of Cullinane Hall and satellite study spaces, ensuring safety, service, and professional standards. You will lead staffing, training, and scheduling, coordinate with Event Management staff, and support Campus Crossroads, the Game Room, and Operations Desk.

Flexibility for after-hours events is required.

Qualifications

• Bachelor's degree required.
• Minimum of two years of experience in higher education, hospitality, customer service, operations and facilities management, or related field.
• Demonstrated understanding of the philosophy, role, and purpose of a student center or union, as well as student activities.
• Strong interpersonal, communication, supervisory, and customer service skills.

Responsibilities

• Manage the daily operations of department-run student spaces to ensure facilities operate safely, securely, and professionally.
• Develop and maintain Skedda for reserving spaces for students and staff.
• Respond to urgent building issues and take corrective action after hours.
• Oversee and maintain spaces, submit work orders, and order supplies for ongoing operation.
• Oversee staff scheduling, payroll, and performance feedback.
• Coordinate and review venue use with customers, facilities, scheduling, and public safety to ensure clear communication and quality service.

Skills

Interpersonal skills

Communication skills

Supervisory skills

Customer service skills

Education

Bachelor's degree

Master's degree

Job description

Assistant Director of Student Center Operations

Job Summary

The Assistant Director will report to the Associate Director ofStudent Center Operations in Event Management and fall under theSenior Associate Director of Operations. The Assistant Directorwill be responsible for managing the operations of student spaceson campus that fall under the Event Management umbrella, withprimary responsibility for the Cullinane Hall student space andsatellite student study spaces. Responsibilities include dailyoperations, maintenance, safety and security, scheduling andreservations for students, staffing, training, and logistics.

The Assistant Director will help ensure that student study spacesare operated professionally and remain responsive to changingstudent and community needs in accordance with the mission of theuniversity. The role also provides support to Curry Student Centeroperations, including Campus Crossroads, the Game Room, andOperations Desk, and may assist with other major events orprogramming scheduled on campus. The Assistant Director will workwith the Associate Director and Event Management staff to serve theneeds of university academic and administrative staff, students,and community populations as they access the services and programsof these facilities.

The regular days of coverage for this position are Monday throughFriday. This position requires significant flexibility and may require work outside regular operating hours, including earlymornings, late evenings, nights, and weekends, depending ondepartmental events and operational needs.

Key Responsibilities & Accountabilities

Administrative Duties / Facility Management

• Manage the daily operations of department-run student spaces toensure facilities operate in a safe, secure, and professionalmanner in accordance with university and Event Managementdepartment policies and procedures
• Develop and maintain Skedda, the application used to reserveand assign spaces to students and staff
• Respond to and identify urgent building issues and takeimmediate, appropriate corrective action with relevant internal orexternal parties during and after operational hours
• Oversee and maintain physical spaces, including submitting workorders for cleaning and repairs and ordering supplies and servicesfor the ongoing operation of the complex
• Assist with the management of capital assets to ensure buildingresources respond to user and student needs
• Oversee the department's employee recognition program
• Oversee the direction, branding, and content of thedepartment's social media accounts
• Coordinate and review scheduled venue use, as needed, from adaily, weekly, and monthly perspective with customers, facilities,scheduling, public safety, and other Event Management staff toensure that space usage, event details, room setups, and operatinghours are clearly communicated and provide quality customerservice

Staffing

• Train, coach, and develop part-time student and non-studentemployees who work in the student study spaces
• Supervise one Northeastern co-op student
• Develop job descriptions, performance expectations, andevaluation tools for employees
• Provide timely performance feedback to student employees
• Work with the Associate Director to develop and deliversemesterly training in professional skill development, safety andsecurity, policies, and operations
• Oversee operations and maintain schedules for students workingin the student study spaces while remaining within budget, andsupport Campus Crossroads, the Game Room, and Operations Desk asneeded
• Approve payroll for all direct staff and assist in other areasof the department as needed

Assessment and Benchmarking

• Assess and benchmark programs and services as required
• Maintain active records of student, faculty, and staff usageand submit weekly activity reports
• Assess and disseminate building-use data and analysis
• Conduct other benchmarking studies as required

Minimum Qualifications

Required

• Bachelor's degree
• Minimum of two years of experience in higher education,hospitality, customer service, operations and facilitiesmanagement, or a related field
• Demonstrated understanding of the philosophy, role, and purposeof a student center or union, as well as student activities
• Strong interpersonal, communication, supervisory, and customerservice skills

Preferred

• Master's degree

Position Type

Facilities

Additional Information

Northeastern University considers factors such as candidate workexperience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefiteligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion,color, national origin, age, sex, sexual orientation, disabilitystatus, or any other characteristic protected by applicablelaw.

Compensation Grade/Pay Type:

108S

Expected Hiring Range:

$60,315.00 - $85,192.50

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role.Salary ranges are reviewed regularly and are subject tochange.