Student Computer Support Technician - SAAC

Florida International University; Miami (FL); On-site; USD 19,000 - 21,000; Part time

Job summary

Florida International University (FIU) invites applications for a Computer Support Technician within the Student-Athlete Academic Center (SAAC) in Miami. The role supports SAAC staff and the student-athlete community by maintaining teaching labs and staff computers, and providing basic end-user IT support.

The ideal candidate is a team player with strong communication skills, detail-oriented, and able to troubleshoot Windows and Mac systems, install software, and assist with inventory in a

Qualifications

• Requires FIU Service Excellence training or completion within 30 days.
• Ability to provide superior customer service.
• Troubleshoot basic wireless network issues on various OS.
• Troubleshoot basic Microsoft Office applications (Outlook, Word, Excel).
• Install software on Windows and Mac operating systems.
• Ability to work in a team setting and take direction.
• Keen attention to detail and strong communication skills.

Responsibilities

• Assisting with set up and maintenance of computer teaching labs.
• Assisting with maintenance and setup of staff and student-athlete computers.
• Providing technical support for end users.
• Assisting with inventory and surplus of technology.
• Working as part of a team in a professional office setting.
• Performing other duties as assigned.

Skills

Customer service

Wireless networking

Microsoft Office

Software installation

Teamwork

Attention to detail

Communication skills

FIU Service Excellence training

Tools

Windows

MacOS

Microsoft Office Suite

Job description

Job Summary

The Student-Athlete Academic Center (SAAC) is currently seeking a Computer Support Technician to join their team of professionals. This professional will serve the SAAC staff and student-athlete community.

This tech will be responsible for, but not limited to:

• Assisting with set up and maintenance of computer teaching labs.
• Assisting with maintenance and setup of staff and student athlete computers.
• Assisting with technical support for end users.
• Assisting with inventory and surplus of technology.
• Working as part of a team in a professional office setting.
• Performing other job related duties assigned.

Minimum Qualifications

• Requires prior completion of FIU Service Excellence training or completion within first 30 days.
• Ability to provide superior customer service
• Ability to troubleshoot basic wireless network issues on various operating systems
• Ability to troubleshoot basic Microsoft Office Suit applications (Outlook, Word, Excel, etc.)
• Ability to install a wide variety of computer software on Windows and Mac operating systems
• Ability to work in a team setting.
• Ability to take direction and work independently as needed.
• Keen attention to detail
• Strong communication skills (written and verbal)

Job Category

Student Assistant

Student Disclosure

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon graduating, student employment must end.

Work Schedule

Must be available and able to work up to 20 hours a week, hours will vary.

SAAC Hours of Operation:

• 8:00AM to 8:00PM (Monday- Thursday)
• 8:00AM to 5:00PM (Friday)
• Must be able to work nights when required.

Advertised Salary

$14.00/hour to $15.00/hour

Pre-Employment Requirements

Criminal Background Check

This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

• Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) — No
• Will this role be in the Center for Children and Families (CCF) or the Children’s Creative Learning Center (CCLC)? — No
• Will this role be part of a university-sponsored summer camp or afterschool program? (Those providing services in Camps will require DCF Clearance at a cost) — No
• Will this role require entering any K-12 schools? (Those providing services in K-12 Schools will require MDCPS/BCPS Clearance at a cost.) — No
• Will this role have direct access to cash, checks, gift cards, credit cards, debit cards, or make and receive payments? — No
• Will this role conduct IT related functions, e.g. IT Technician, Data Analyst, Application Developer, etc.? — Yes
• Will this role require driving of a university-owned motor vehicle (including golf cart and other utility vehicles)? — No
• Will this role travel with Athletics teams to events? — No
• Will the role be in a special trust/sensitive location? — No
• Will this role be in the Office of the Registrar, Office of Financial Aid, or One Stop? — No
• Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) — No
• Will this role perform or support research? (Mark No if this is a Graduate Assistant contract (GA, RA, TA)) — No

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Aff…?

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.