Office Specialist - Business Services

Florida International University; Miami (FL); On-site; USD 33,000 - 37,000; Full time

Job summary

Florida International University in Miami seeks a team-oriented professional to support the FIU One Card Office, handling payments, account activities, and sensitive information with discretion.

You will train student assistants, process cash and card transactions, maintain records, and provide high-level customer service to campus departments and the FIU community. The role requires initiative, accuracy, and adherence to university policies.

Qualifications

• High school diploma or GED with 4 years office/related experience.
• Experience handling cash, records, and data entry in university systems.
• Knowledge of Campus Card System and University guidelines are preferred.

Responsibilities

• Assist the Office Coordinator with hiring, training, and supervising lower-level staff.
• Prepare cash vouchers, receipts, deposit slips, and record cash transactions in relevant systems.
• Handle loading/withdrawing patron account funds and accept payments (cash, check, credit card).
• Process credit card transactions and protect sensitive cardholder information.
• Draft and edit internal correspondence and guidance documents for FIU One Card policies.

Skills

Customer service

Administrative support

Education

High school diploma or GED

Tools

Campus Card System

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Under direct supervision, performs a variety of functions to support the FIU One Card Office. Assists in collecting funds for services rendered and provides high level customer service. Resolves moderately complex and non-routine requests. Trains & checks the work of student assistants.

• Assists the Office Coordinator with hiring, interviewing, training, assigning, and checking the work of lower-level employees, as needed.
• Prepares cash vouchers, receipts, deposit slips and related documents to record cash transactions. Enters data into Peoplesoft cashiers and University Card system. Performs routine checks of MMC and BBC Value ports.
• Handles the loading / withdrawing of patron account funds as requested, and accepts payment (cash, check & credit card) for FIU One Card and ID Services (ID Cards, badges, accessories, etc.).
• Handles sensitive cardholder information and/or processes credit card transactions for the department/unit. Deals with confidential student information (patron accounts and attendee details for events/orientations) with discretion.
• Composes and edits internal correspondence and assists with document preparation needed to provide appropriate guidance of FIU One Card policies, procedures, and services.
• Responds to walk-in inquiries regarding account balances or activity, services available, or explanation of department policies and procedures. Resolves routine and complex issues.
• Schedules meetings with units that request to book our services and maintains the FIU One Card calendar.
• Assists with generating reports and presentations to promote FIU One Card services. Researches and gathers information for projects and assists with coordination of events.
• Maintains records, files, logs of all transactions and monitors efficiency.
• Monitors IT needs (workstations, printers, and cameras) and assists with general technical issues. Requests assistance when needed.
• Assists with coordination and staffing of events. Works events as needed.

Minimum Qualifications

High school diploma or GED and four (4) years office or related experience providing administrative support, or coordinating functions of an office or department; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Knowledge of Campus Card System.
• Knowledge of University's guidelines.

Job Category

• Staff

Advertised Salary

$33,000 - $37,000

Work Schedule

Begin time: 8:30 AM
End time: 5:00 PM

Working Condition(s)

• Operating University Vehicles (all types)
• Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

• Driver's License Check
• Expanded Background Check

Other Information

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Travel to FIU Campus
• Ability to travel locally

How To Claim Vet Preference

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.

For additional information on Veterans' Preference, visit http://www.floridavets.org/.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affinity Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.