Assistant Dept Manager: Training & Customer Experience

Floor & Decor Holdings Inc.; Burlingame (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Job summary

Floor & Decor Holdings Inc. is seeking a dedicated trainer for Product Sales Specialists to deliver exceptional customer service and in-depth product knowledge.

The role emphasizes teaching the company’s retail philosophy and ensuring accurate merchandising, pricing, and showroom presentation. The position requires a high school diploma or GED with at least one year of customer service or sales experience, and the ability to multi-task in a busy retail environment.

Qualifications

• High School Diploma or GED required; 1 year of customer service/sales experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and product information.
• Train and develop Product Sales Specialists.
• Manage merchandising, pricing, and department organization.
• Operate POS system at checkout and handle refunds per guidelines.
• Deliver product demonstrations and training classes to customers.
• Ensure safety and forklift certification compliance.
• Assist with inventory and showroom readiness.

Skills

Customer service

Communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

1 year of customer service/sales experience

Tools

Forklift certification

POS system

Job description

Floor & Decor Holdings Inc. is seeking a dedicated trainer for Product Sales Specialists to deliver exceptional customer service and in-depth product knowledge.

The role emphasizes teaching the company’s retail philosophy and ensuring accurate merchandising, pricing, and showroom presentation. The position requires a high school diploma or GED with at least one year of customer service or sales experience, and the ability to multi-task in a busy retail environment.