Assistant Dept. Manager — Retail Training & Service

Floor & Decor; Hyannis (MA); On-site; USD 25,471 - 37,622; Full time

Benefits offered by this job

401k with company match

Health insurance

Paid vacation

Job summary

Floor & Decor in Hyannis, MA is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience by providing exceptional service and product information.

This on-site role involves leading training, certifying staff, and applying the company’s basic P’s of retail. Strong communication and multitasking are essential, with comprehensive benefits and competitive pay.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Manage department merchandising, pricing and organization.
• Provide guidance and communicate SOPs to associates.

Skills

Customer service

Communication

Multitasking

Product knowledge

Education

High School Diploma or GED

Job description

Floor & Decor in Hyannis, MA is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience by providing exceptional service and product information.

This on-site role involves leading training, certifying staff, and applying the company’s basic P’s of retail. Strong communication and multitasking are essential, with comprehensive benefits and competitive pay.