Decor Dept Assistant Manager — Lead Training & Service

Floor & Decor Holdings Inc.; Olde West Chester (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a Training Specialist to develop Product Sales Specialists and ensure top-notch customer service in a fast-paced home improvement environment.

You will drive the company philosophy of the basic P’s of retail and oversee certification, merchandising, pricing, and showroom presentation. Responsibilities include greeting customers, answering product questions, processing POS transactions, and delivering customer-focused demonstrations and mini-classes.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service or sales experience.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process transactions at POS and handle refunds/exchanges per guidelines.
• Present how-to classes to customers.
• Stock and tag displays; create price tags and signs.
• Communicate SOP changes to associates promptly.
• Ensure proper merchandising, pricing, and department organization.
• Complete forklift certification and apply safety practices.
• Train and direct Product Sales Specialists to deliver excellent service.

Skills

Communication

Multitasking

Customer service

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Floor & Decor Holdings Inc. is seeking a Training Specialist to develop Product Sales Specialists and ensure top-notch customer service in a fast-paced home improvement environment.

You will drive the company philosophy of the basic P’s of retail and oversee certification, merchandising, pricing, and showroom presentation. Responsibilities include greeting customers, answering product questions, processing POS transactions, and delivering customer-focused demonstrations and mini-classes.