Assistant Department Manager - Retail Training & Service

Floor & Decor; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Fort Worth is seeking a Training and Development Specialist to lead and coach Product Sales Specialists, ensuring customers receive exceptional service and accurate product information.

This role requires a high school diploma or GED, at least one year of customer service or sales experience, and strong communication. You will mentor staff, manage merchandising standards, and support store operations in a fast-paced retail environment with opportunities for career growth.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and coach Product Sales Specialists to deliver exceptional customer service.
• Ensure proper product knowledge and merchandising within the department.
• Manage pricing, placement, and signage to maintain showroom standards.
• Communicate SOPs and changes to associates in a timely manner.
• Complete required product specialist certifications.
• Greet customers and assist with product questions and selections.

Skills

Customer service

Sales

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Fort Worth is seeking a Training and Development Specialist to lead and coach Product Sales Specialists, ensuring customers receive exceptional service and accurate product information.

This role requires a high school diploma or GED, at least one year of customer service or sales experience, and strong communication. You will mentor staff, manage merchandising standards, and support store operations in a fast-paced retail environment with opportunities for career growth.