Assistant Department Manager, Retail Flooring & Training

Floor & Decor; Portland (ME); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Bonus opportunities & career advances

401k with company match, EmployeeStock

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life, and 1

Other Insurance Plans

Paid vacation and sick time, holidays,

Paid Volunteer Time Off (Day 1)

Job summary

Floor & Decor Holdings Inc. in Portland, ME is seeking a Training-focused Product Sales Specialist to develop staff and deliver exceptional customer service across the store environment.

You will train Product Sales Specialists, greet customers, assist with product questions, and support checkout and merchandising functions while maintaining accurate pricing and signage. The role emphasizes teamwork, safety, and a strong customer-first approach.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service/sales experience or equivalent education/experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and thrive in a fast-paced environment.

Responsibilities

• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Skills

High School Diploma

1 year customer service/sales

Excellent communication

Ability to multi-task

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. in Portland, ME is seeking a Training-focused Product Sales Specialist to develop staff and deliver exceptional customer service across the store environment.

You will train Product Sales Specialists, greet customers, assist with product questions, and support checkout and merchandising functions while maintaining accurate pricing and signage. The role emphasizes teamwork, safety, and a strong customer-first approach.