Assistant Community Manager - Operations & Resident Support

FirstService Residential; Clearwater (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

FirstService Residential in Clearwater, FL is seeking a Jr Manager to support the Community Association back-office and deliver exceptional customer service to owners, residents, clients and vendors. The role emphasizes organization, recordkeeping, and coordination with the Community Manager.

Responsibilities include responding to inquiries, assisting with financial management and board materials, and maintaining files and reports.

Qualifications

• College degree or equivalent work experience required.
• 2+ years’ experience in a customer service environment.
• Strong organizational and communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Advanced Microsoft Office skills and knowledge of basic budgeting.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide exceptional customer service to owners, residents, clients and vendors.
• Respond to inquiries and resolve questions in a timely fashion.
• Assist with daily financial management and recordkeeping.
• Assist with bid processes.
• Conduct regular site inspections.
• Maintain all records in Connect including work orders and association documents.
• Attend Board meetings and assist with agendas and reports.
• Coordinate annual association activity calendar.
• Support walk-in homeowners and coordinate with the Community Manager.

Skills

Organizational skills

Communication skills

MS Office skills

Customer service

Multi-tasking

Education

College degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

FirstService Residential in Clearwater, FL is seeking a Jr Manager to support the Community Association back-office and deliver exceptional customer service to owners, residents, clients and vendors. The role emphasizes organization, recordkeeping, and coordination with the Community Manager.

Responsibilities include responding to inquiries, assisting with financial management and board materials, and maintaining files and reports.