Assistant Community Manager: Leasing & Resident Experience

Capital Square Living; Prospect (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision coverage

Cell phone reimbursement

PTO and holidays

401(k) matching

Housing discount

Professional development

Job summary

Capital Square Living is seeking an Assistant Community Manager to co-lead day-to-day operations at our community, overseeing staff, activities, and resources to hit financial and operational goals.

The role ensures compliance with Fair Housing, ADA, FCRA, and other multi-family housing laws while supporting leasing, maintenance, and resident satisfaction across onsite properties in Kentucky.

Qualifications

• High school diploma, GED, or related experience and/or training.
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists
• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features and benefits, and answer questions about the community’s operation
• Proficient in word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Strong proficiency in using community management software (preferably Yardi and/or equivalent)
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budget, and other fiscal reporting information

Responsibilities

• Helps to meet targeted revenues by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits as needed, and assisting with the preparation of monthly financial status reports
• Helps to oversee the leasing process by approving prospective resident applications and renewal leases; conducts periodic apartment inspections; follows proper notice requirements; evicts residents; and makes sure to post and collect late fees and other charges as allowable and stated in the terms of the lease
• Responsible for collecting all monies due and managing delinquencies according to CS Living delinquency policies and procedures, and does so to achieve or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director
• Assists with keeping the ApartmentIQ market survey up to date to ensure that current market and economic trends are correctly represented that may impact the community, and assists the Community Manager in implementing short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues
• Ensures the community’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Assists with the conducting of regular community inspections and takes appropriate actions to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Skills

Team leadership

Budgeting basics

Communication skills

Yardi knowledge

MS Office

Legal document comprehension

Education

High school diploma or GED

Tools

Yardi

Job description

Capital Square Living is seeking an Assistant Community Manager to co-lead day-to-day operations at our community, overseeing staff, activities, and resources to hit financial and operational goals.

The role ensures compliance with Fair Housing, ADA, FCRA, and other multi-family housing laws while supporting leasing, maintenance, and resident satisfaction across onsite properties in Kentucky.