Assistant Center Manager: Lead Guest Experience & Sales

European Wax Center, Inc.; Charlottesville (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid Time Off

Supplemental insurance benefits

Job summary

European Wax Center Ballast Wax is hiring an Assistant Center Manager in Charlottesville. You will lead from the floor, coach the team, own the guest experience, drive sales, and step in as leader-on-duty when needed.

You will mentor staff, supervise operations, and help onboard new team members as you grow toward Center Manager roles. The position offers in-person hours, competitive pay and bonuses, and a clear path to advancement.

Qualifications

• You've worked in a guest-facing role for 2+ years - beauty, spa, retail, hospitality, or similar - and you're genuinely good at it.
• You've led, even if it wasn't your official title. You've trained a new hire, run a shift solo, handled an escalation, or stepped up when it mattered.
• You're comfortable recommending products and services. You don't hard-sell - you educate. Guests trust you and it shows in the numbers.
• You know how to coach someone who's struggling without making it feel like a punishment. You lead with empathy and hold the bar.
• You genuinely love the beauty and wellness industry. You have a personal skincare or waxing routine, follow the space, and want to build a career in it.
• You're available when guests are - evenings, weekends (one shift, not both), flexible weekday hours. Reliable transportation required.

Responsibilities

• Set the tone for every guest interaction - warm, professional, and consistent
• Proactively address concerns and resolve issues before they escape
• Ensure every guest leaves feeling confident they'll come back
• Lead by example in educating guests on Wax Passes, products, and services
• Motivate and coach the team to hit individual and center KPIs
• Stay sharp on promotions, product launches, and brand updates
• Support local marketing and community engagement efforts
• Coach Guest Service Associates and Wax Specialists on the floor daily
• Help onboard new team members and create a welcoming environment
• Hold the standard - service, professionalism, accountability - in the CM's absence
• Act as point of contact and decision-maker when leading the shift solo
• Own opening and closing procedures with precision
• Ensure cleanliness, sanitation, and presentation standards are never compromised
• Support accurate POS transactions and guest profile management
• Assist with daily admin tasks, inventory, and reporting

Skills

Guest experience

People leadership

Sales ability

Coaching

Job description

European Wax Center Ballast Wax is hiring an Assistant Center Manager in Charlottesville. You will lead from the floor, coach the team, own the guest experience, drive sales, and step in as leader-on-duty when needed.

You will mentor staff, supervise operations, and help onboard new team members as you grow toward Center Manager roles. The position offers in-person hours, competitive pay and bonuses, and a clear path to advancement.