Assistant Branch Manager — Sales, Service & Ops Leader

Eastern Bank; Dracut (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Easter n Bank in Dracut, MA is hiring a Branch Assistant Manager I to support daily branch operations and sales goals. You will work under the Branch Manager to deliver excellent customer service while coaching platform staff to achieve branch targets.

This role emphasizes building product knowledge, maintaining compliance, and balancing customer service with sales activity, with a focus on developing a strong customer relationship base in a busy retail banking environment.

Qualifications

• Strong problem resolution skills.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must be able to quickly gain and understanding of all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function
• Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.

Skills

Sales & customer relations

Team leadership

Banking knowledge

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Easter n Bank in Dracut, MA is hiring a Branch Assistant Manager I to support daily branch operations and sales goals. You will work under the Branch Manager to deliver excellent customer service while coaching platform staff to achieve branch targets.

This role emphasizes building product knowledge, maintaining compliance, and balancing customer service with sales activity, with a focus on developing a strong customer relationship base in a busy retail banking environment.